Frequently Ask Questions
Welcome to the Help & FAQs section of Ophelia Homes. We’re here to answer your most common questions about our services, booking process, payments, and more. If you don’t find what you’re looking for, feel free to reach out to our support team.
What is Ophelia Homes?
Ophelia Homes is a home improvement and interior design company based in Jaipur. We specialize in painting, texture work, wallpaper installations, waterproofing solutions, and complete home transformation services.
Where do you provide services?
We currently serve residential and commercial spaces in Jaipur and nearby areas. For other locations, please contact us for availability.
How do I book a service?
You can book a service by:
Filling out the contact form on our website
Calling us at +91 96607 47015
Emailing us at support@aliceblue-crocodile-767280.hostingersite.com
Reaching us via Instagram @ophelia__homes
What services do you offer?
We offer:
Interior & Exterior Painting
Waterproofing Solutions
Wall Textures & Designer Wallpapers
Wood Polishing
Colour Consultation
Custom Home Styling
Do you help with colour selection?
Yes, we offer professional colour consultation to help you choose shades that match your space, lighting, and design goals.
Do you use branded paints and materials?
Absolutely. We use only top-quality and branded products like Asian Paints, Berger, Nerolac, and Dulux to ensure a long-lasting finish.
How do I get a quote?
Contact us with your requirements. We’ll schedule a site visit or video consultation, assess the area, and provide a free, no-obligation quote.
What is your cancellation policy?
If cancelled within 24 hours of the scheduled service, a cancellation fee may apply. For full project cancellations, the advance amount is partially refundable depending on work progress.
What payment methods do you accept?
We accept:
UPI
Bank Transfer
Cash
Online Wallets
50% advance is usually required to initiate the work, with the balance payable upon completion.
How long will my project take?
It depends on the size and complexity of the project. A standard 2BHK interior painting job typically takes 2-4 days. We provide a timeline after site assessment.
Will painting create a mess?
We take care of your home with coverings, proper masking, and post-job clean-up to ensure minimal disruption and a spotless finish.
Can I reschedule my appointment?
Yes, simply contact us at least 24 hours in advance to reschedule your service at no extra cost.
Do your services come with a warranty?
Yes, we offer a limited service warranty for select painting and waterproofing jobs. Details are shared at the time of quotation.
How can I reach customer support?
You can reach us through:
📞 +91 96607 47015
📧 support@aliceblue-crocodile-767280.hostingersite.com
📍 162, Barkat Nagar, Jaipur, Rajasthan 302015 Rajasthan – 302015





